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General Onboarding

Flow of User Onboarding

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User Onboarding

  1. Optum users will onboard via Secure. To request new access a user would select Platform, Azure, OptumSGS img
  2. A user ID generates automatically. Users who need Tier 0 access would select the appropriate tier 0 group (read, owner, contrib). Tier 0 access is very limited.
  3. Other teams and projects also select groups via Secure to gain access to the SGS Tenant.
  4. Groups are created based on the project needs. In the background the groups are assigned to Azure roles as needed.

Creating Subscription

SGS is creating a multi-tenant application framework to support future clients. In most cases, clients will not require subscriptions when they are onboarded.

  • The SGS Azure Tenant offers a non-production subscription to house client-related development and testing with non-production data.

  • Client is needed to request a new subscription in following cases,

  • For hosting client environments with production data : Need AIDE ID and a client namespace as prerequisite.

  • Isolation of client workload due to contractual requirement or geographical/regional restrictions : Each isolated client will have a non-production subscription for development work and lower environments. The production subscription can be requested once non-production subscription is endorsed by EIS. An approval for subscription requests will be required within 30 days of requesting the subscription. The isolated subscription use should be limited.

  • SLA time for creating subscriptions for client deployment is 3-4 weeks including form submission.

  • Steps for how to request a client-specific namespace and subscriptions can be found below.

Submitting Onboarding Form

  1. Please fill the Onboarding Form.
  2. Fill the form as per the instructions given in the form.
  3. Raise a ServiceNow ticket to "SGS-Tier0-NonProd" assignment group.

Form Sample

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Points to ponder

  1. Make sure your AIDE ID is funded.
  2. Create detailed architecture documents.
  3. Use the solution intent template provided by SGS.
  4. If you will be requesting multiple subscriptions for the same application, standardize your intake template.
  5. If there are any special circumstances, get the approved risk reviews before you start the intake process.
  6. Get pre-approval on your architecture from SGS and EIS. Document the approvals.

Note: Approval must be within 30 days of intake request