Integration with CAKS
Steps for CAKS Onboarding
- Please raise a ServiceNow ticket with CAKS Form.
- Tier0 team will apply the necessary changes based on the intake form.
- Application team need to perform complete testing to ensure that deployments are working as expected.
- If there are any issues, then application team need to get it resolved with the help of Tier0 team.
- Once the application team provide positive confirmation over ticket for the testing, the ticket will be closed.
Form Sample
Important Points
- Two weeks of advance notice is needed to plan the onboarding activities.
- One week of SLA is needed for Tier0 to execute the CAKS onboarding activities including Domain registration (excluding customer testing and deployments)