Customer Support

Tier0 Responsibilities

Initial tenant or subscription acquisition.
Set up for centralized logging and policy (prior to client team access).
Set up for initial groups and role assignments in Azure.
License acquisition for AAD licenses (this is required for all users logging into Azure).
VNET assignments.
Ingress controls (firewall, front door, app gateway).
License acquisition for Power BI.
Initial workspace creation for Power BI.
SIEM set up.
ITSM capabilities including asset management, change control, CMDB and service desk functionality.
Cost reporting for a project team if needed.
Vulnerability workbooks for vulnerability management.
Alerting set up for required stakeholders.
Initial dashboard creation and access for monitoring dashboards.
Tier 0 disaster recovery.
Identity platform set up (this could include deployment of Open IAM or deployment of Open IAM org). Tier 0 does not configure client specific settings in the identity platform.
Identity platform roles.
Support as needed with cloud function including enterprise app consent approvals or other functions that require global administrator.
Support as needed with cloud deployments and resource issues.

Recommendation is to create a service now ticket in case Tier0 assistance is required.

Please try to avoid direct communication via Email/Teams Chat/Phone call

Automate all the deployments using Infrastructure as a code (terraform)