References
Tier0 Office Hours
Office Hours Presentation
The Office Hours Presentation discusses following items in breif:
| S.no. |
Content |
| 1. |
SGS Cloud Overview |
| 2. |
SGS Cloud Roadmap |
| 3. |
Centralized Logging (Launchpad) |
| 4. |
Perimeter Protection (Ingress) |
| 4. |
Perimeter Protection (Egress) |
| 5. |
Policy |
| 6. |
Security/Health Alerts (Sentinel) |
| 7. |
OpenIAM |
| 8. |
Tier0 Managed CAKS |
| 9. |
Application Team Onboarding (Tier0 Provisioning) |
| 10. |
Perimeter Protection (Ingress) Intake |
| 11. |
Perimeter Protection (Egress) Intake |
| 12. |
Tier0 Managed CAKS Intake |
| 13. |
Application/Vm Logs Integration |
| 14. |
Overall Application Team Responsibilities |
| 15. |
Support Details |
| Form Name |
Description |
| General Onboarding Form |
This is the downloadable application onboarding form. This is a mandatory form for everyone who is planning to onboard on Tier0 Azure platform. This form is required by Tier0 team to provision the requested subscription for security related functionalities e.g., centralized logging, policies and others. |
| Perimeter Protection (Ingress) Intake Form |
This is the downloadable perimeter protection (Ingress) intake form. This is applicable for those who have any public facing Azure resource like IP Address, URL etc. Tier0 perimeter protection has firewall, front door inbuilt to secure public facing resource(s). This form is needed to onboard the public facing resource(s) to Tier0 perimeter protection solution. |
| Perimeter Protection (Egress) Intake Form |
This is the downloadable perimeter protection (Egress) intake form. This is applicable for those who want to whitelist any of the host names. |
| CAKS Onboarding Form |
This is the downloadable CAKS intake form. This is applicable for those who want to utilise managed or centralised kubernetes service by Tier0. |
| Email Onboarding Details |
To request for a cloud email box for the application, provide following information in the servicenow ticket : GL Code, Client Name, Subscription Name, Modern Auth/Basic Auth and Email Box Name. The email license cost is $57 per email box per month that is charged to the GL Code. |
SLA for Service Now Tickets
Since, the fulfillment of each service now ticket requires planning and action, we provide different SLA for each type of requests based on current availability of engineers. The SLA for service now tickets based on capability is as follows:
| Capability |
SLA |
| Tenant and subscription creation (including approvals) |
3-4 weeks |
| Tier0 Provisioning (Centralized Logging, Policies etc.) |
2-3 Weeks |
| CAKS onboarding (excluding application team’s testing and deployments) |
2 weeks |
| Ingress onboarding activities including Domain registration (excluding customer testing and vulnerability fixing) |
2-3 weeks |
| Egress onboarding activities (excluding customer testing and issue fixing) |
2-3 weeks |
| Procuring the license and execute the Email onboarding activities (excluding application team testing for sending emails) |
5-6 weeks |
| Any other technical issue |
2 weeks |